Communication skills All Unit Notes

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Bachelor of Pharmacy (B.Pharma)
Communication skills { BP105T }
All Unit Notes in One PDF

Unit 1
Communication Skills : Introduction, Definition, The Importance of Communication, The Communication Process– Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
Barriers to communication : Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication : Introduction, Visual Perception, Language, Other factors affecting our perspective- Past Experiences, Prejudices, Feelings, Environment

Unit 2
Elements of Communication : Introduction, Face to Face Communication- Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles : Introduction, The Communication Styles Matrix with example for each-Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style

Unit 3
Basic Listening Skills : Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication : Introduction, When and When Not to Use Written Communication- Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication
Writing Effectively : Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message

Unit 4
Interview Skills : Purpose of an interview, Do’s and Dont’s of an interview
Giving Presentations : Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery

Unit 5
Group Discussion : Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion