Communication skills
Unit 3 Notes
1. Basic Listening Skills : Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
2. Effective Written Communication : Introduction, When and When Not to Use Written Communication- Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication
3. Writing Effectively : Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
